Workday Customer Support teams are driven by a passion for our products and the success of our customers' User experience
Job Summary
Workday Customer Support teams are driven by a passion for our products and the success of our customers' User experience.
Handle a queue of support cases, prioritizing issues based on severity and customer impact, and collaborate with Product Managers, QA and Development to determine solutions.
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World) and contribute to our Knowledge Centered Service.
Matching Summary
Workday Customer Support teams are driven by a passion for our products and the success of our customers' User experience.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
SaaS Enterprise software support
Object Oriented Programming knowledge
Analyze log files
SQL syntax for queries
API client experience
HCM, Talent Acquisition or Talent solutions
Nice-to-have
Creative approach and eagerness to learn
Collaborate with business users and peers
Engage and coordinate multiple teams
Resilience with tight resolution timeframes
Web service integrations (SOAP, WSDL, XML)
Health monitoring tools experience
Key Requirements
3 years of experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Basic knowledge of SQL syntax
Basic experience with API client
Demonstrable ability to support or implement HCM, Talent Acquisition or Talent solutions