Carl Zeiss Pty Ltd is seeking a Global Support Specialist in Oberkochen, Germany, who possesses extensive technical customer service experience. The ideal candidate will diagnose and repair complex equipment, support customers with advanced technical knowledge, and engage in training and mentorship
Job Summary
Provide advanced service and support to customers and colleagues for very complex equipment and systems across the entire portfolio.
Diagnose mechanical, hardware, software, and systems failures using imaginative and practicable solutions, and coordinate complex technical solutions on a global scale.
Proactively maintain strong customer relations, plan and execute complex technical training, and provide guidance to less experienced staff.
Matching Summary
Match Score: 85
Carl Zeiss Pty Ltd is seeking a Global Support Specialist in Oberkochen, Germany, who possesses extensive technical customer service experience. The ideal candidate will diagnose and repair complex equipment, support customers with advanced technical knowledge, and engage in training and mentorship.
Skills & Requirements
Must-have
Advanced technical customer service
Diagnose and repair complex equipment
Global support activities
Customer training and support
Improve service KPIs and financial impact
Nice-to-have
Experience with automated systems
Experience with electron or ion beam systems
Experience in multi-national teams
Create new business opportunities
Key Requirements
3-5 years of professional experience in a service relevant context
Technician training or university degree in mechatronics/mechanical engineering, natural science or engineering