You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform
Job Summary
You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform.
You will drive the analysis, design, and implementation of ITSM processes and improvements, support ServiceNow implementations and enhancements, and contribute to strategic initiatives aimed at optimizing IT service delivery.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Matching Summary
You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform.
Skills & Requirements
Must-have
ServiceNow ITSM platform
Gather and document business requirements
Translate business needs to requirements
Configure and test ServiceNow modules
Develop process documentation and diagrams
Nice-to-have
In-person collaboration and flexibility
Inclusive and thriving environment
Fostering strong connections and community
Key Requirements
Experience in large-scale ServiceNow implementations
Familiarity with ServiceNow reporting and dashboarding
Experience integrating ServiceNow with other platforms