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Alfred Kaercher SE Co KG

Bonneuil-sur-Marne, France
On-site
Resolve customer disputes (adv)
Process cim tickets respecting kpis
Manage customer return agreements
Receive, investigate, follow up, and resolve customer disputes (ADV) while respecting service procedures

Job Summary

  • Receive, investigate, follow up, and resolve customer disputes (ADV) while respecting service procedures.
  • Process CIM tickets (internal and external customer interaction tools) while respecting KPIs and draft customer responses.
  • Integrate a human-sized subsidiary within an international group with attractive benefits including teleworking after 6 months of seniority.

Matching Summary

Receive, investigate, follow up, and resolve customer disputes (ADV) while respecting service procedures.

Skills & Requirements

Must-have

  • Resolve customer disputes (ADV)
  • Process CIM tickets respecting KPIs
  • Manage customer return agreements
  • Liaise between different departments

Nice-to-have

  • Good interpersonal skills
  • Team player
  • Propose improvements to procedures

Key Requirements

  • Previous experience in a similar role (ADV)
  • Knowledge of an ERP system is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter