Ap Financial Crime - Service Management Reliability Engineer Lead

Mastercard

Singapore
**
5+ years service/operational management experience
Itil service management knowledge
Incident and problem management expertise
** Mastercard is seeking a Service Management Reliability Engineer Lead for its Financial Crime Solutions team in Singapore. The role focuses on ensuring high-quality service delivery in operational management while collaborating with various stakeholders to address financial crime challenges. **

Matching Summary

Match Score: 75

** Mastercard is seeking a Service Management Reliability Engineer Lead for its Financial Crime Solutions team in Singapore. The role focuses on ensuring high-quality service delivery in operational management while collaborating with various stakeholders to address financial crime challenges. **

Skills & Requirements

Must-have

  • 5+ years Service/Operational Management experience
  • ITIL service management knowledge
  • Incident and Problem Management expertise
  • Financial Services industry understanding
  • SLA and KPI management skills

Nice-to-have

  • Commercial awareness of payment services
  • Experience driving process improvements
  • Ability to challenge status quo
  • Strong stakeholder influence skills
  • Virtual team leadership capabilities

Key Requirements

  • University degree or equivalent
  • Eligible to work in Singapore long term
  • In-depth knowledge of ITIL processes
  • Proven track record in operational management

Work Rights

Must be eligible to work in Singapore for long term

Tailored Resume

Cover Letter