Customer Support 2

Vspvision

Base: $17.85 - $28.88; bonus/equity: eligible bonu...
Complex customer concerns
In-depth knowledge of policies
Troubleshoot a variety of issues
Provide education and assistance to internal and external customers in a manner that supports the achievement of the company’s satisfaction, growth, and operational excellence goals

Job Summary

  • Provide education and assistance to internal and external customers in a manner that supports the achievement of the company’s satisfaction, growth, and operational excellence goals.
  • Respond to routine and complex telephone or written inquiries from members, doctors, clients and consumers, effectively positioning messages in a manner that is supportive of divisional and corporate strategies.
  • The role may include eligible bonuses and commissions, and VSP Vision offers benefits for this position.

Matching Summary

Provide education and assistance to internal and external customers in a manner that supports the achievement of the company’s satisfaction, growth, and operational excellence goals.

Salary

Base: $17.85 - $28.88; Bonus/Equity: eligible bonuses and commissions; Benefits: Not specified

Skills & Requirements

Must-have

  • complex customer concerns
  • in-depth knowledge of policies
  • troubleshoot a variety of issues
  • written communication skills
  • work at a computer 90% of time

Nice-to-have

  • support divisional and corporate strategies
  • identify and analyze trends
  • assist leadership staff
  • recommend updates to knowledge tools

Key Requirements

  • Two to four years customer service experience
  • One year taking ACD calls
  • Available to work any shift
  • Demonstrated ability to work independently
  • Demonstrated ability to learn quickly
  • Excellent problem solving skills
  • Ability to work within multiple complex systems

Work Rights

Not specified

Tailored Resume

Cover Letter