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Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, tasked with diagnosing and troubleshooting complex software issues while providing exceptional customer support. The company emphasizes a collaborative culture rooted in integrity and empathy, aiming to foster a meaningful work environment.
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Job Summary
This role involves diagnosing and resolving highly technical software issues while maintaining outstanding customer experience through timely communication.
The position requires fluency in both Japanese and English to serve as a key technical partner for major Japanese customers.
Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues in a fast-paced environment.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, tasked with diagnosing and troubleshooting complex software issues while providing exceptional customer support. The company emphasizes a collaborative culture rooted in integrity and empathy, aiming to foster a meaningful work environment.
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Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years technical support experience
Bilingual Japanese and English fluency
Experience with Splunk Kibana Grafana
SaaS solution troubleshooting skills
Configurable Security and Integrations knowledge
Nice-to-have
Strong analytical problem-solving skills
Ability to manage multiple urgent priorities
Confident verbal and written communication
Experience with Workday or Salesforce
Collaborative team player mindset
Key Requirements
Senior Technical Support Engineer title
Fluency in speaking reading and writing Japanese and English
3+ years of proven ability in providing technical support for a SaaS solution
Experience with JIRA or other ticketing support systems