Agente De Mesa De Ayuda - Nivel 1

Unity of Roseburg

Bogota, Colombia
Remote support (phone, chat, email)
First-level software and hardware troubleshooting
Reporting cases in english
Provides remote support via phone, chat, and email to international users

Job Summary

  • Provides remote support via phone, chat, and email to international users.
  • Resolves first-level software and hardware issues and escalates complex cases to N2.
  • Offers a permanent contract with rotational shifts and a 42-hour work week in Bogota.

Matching Summary

Provides remote support via phone, chat, and email to international users.

Skills & Requirements

Must-have

  • Remote support (phone, chat, email)
  • First-level software and hardware troubleshooting
  • Reporting cases in English
  • Escalating special cases to N2
  • On-site modality in Bogota

Nice-to-have

  • International user support
  • Rotational shifts
  • Equal opportunity employer

Key Requirements

  • Technical or Technological title in ICT careers
  • COPNIA certificate or payment
  • English A2-B1 (reading and writing)
  • Minimum 2 years of remote or on-site technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter