Technical Customer Support Senior Analyst - Hih - Evernorth

Cigna

Hyderabad, Telangana, India
3d onsite
3-5 years customer service experience
Adobe sign or docusign knowledge
Strong verbal and written communication
This role serves as the primary contact for internal global customers regarding eSignature platforms

Job Summary

  • This role serves as the primary contact for internal global customers regarding eSignature platforms.
  • The position requires troubleshooting product issues, managing complaints, and providing training via phone, email, or chat.
  • Candidates must maintain accurate account records and act as a recognized subject matter expert within the organization.

Matching Summary

This role serves as the primary contact for internal global customers regarding eSignature platforms.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Adobe Sign or DocuSign knowledge
  • Strong verbal and written communication

Nice-to-have

  • Self-starter with growth mindset
  • Ability to manage time wisely
  • Experience in innovation hub environment

Key Requirements

  • High school diploma or equivalent
  • 3-5 years of customer service experience
  • Hybrid work model requiring 3 days in office

Work Rights

Not specified

Tailored Resume

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