Especialista Soporte A Clientes -tomateros De Culiacán

ticketmaster.co.th

Estadio Tomateros, Culiacán, Mexico
Onsite
Customer support for sports clients
Event lifecycle operational support
Crm (salesforce) reporting
The job posting is for a Customer Support Specialist at Ticketmaster, located in Estadio Tomateros, Culiacán, Mexico. The role focuses on providing operational support and customer service for sporting events, requiring strong communication and analytical skills, along with a passion for live entertainment

Job Summary

  • As a Customer Support Specialist, you will be the key person accompanying and advising our sports clients throughout the entire operational cycle of an event.
  • This role combines customer service, operation, analysis, training, and coordination, becoming a fundamental pillar to ensure the success of the business's most important events.
  • You will provide personalized support in the use of TM1, Entry, Archtics, PCI, Extranet, and TMWin, through continuous training.

Matching Summary

Match Score: 85

The job posting is for a Customer Support Specialist at Ticketmaster, located in Estadio Tomateros, Culiacán, Mexico. The role focuses on providing operational support and customer service for sporting events, requiring strong communication and analytical skills, along with a passion for live entertainment.

Skills & Requirements

Must-have

  • Customer support for sports clients
  • Event lifecycle operational support
  • CRM (Salesforce) reporting
  • On-site access control coordination
  • Client training on ticketing systems

Nice-to-have

  • Passion for baseball
  • Adaptable to field and remote work
  • Collaborative and results-oriented

Key Requirements

  • Bachelor's degree in Business Administration, Communication and Entertainment, Business or related
  • Intermediate to advanced English
  • Minimum 3 years in customer service, field work, project follow-up, and data/report analysis
  • Experience with Salesforce or similar CRM is essential
  • Availability to travel to Mexico City constantly

Work Rights

Not specified

Tailored Resume

Cover Letter