Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels
Job Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Undertake business projects and initiatives, when required, and manage stakeholders across various business functions to ensure alignment.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
Matching Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Skills & Requirements
Must-have
Supervision of customer service representatives
Handle customer inquiries via various channels
Adherence to organizational policies
Service delivery against agreed SLAs
Stakeholder management across business functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Focus on employee wellbeing
Commitment to inclusion and belonging
Key Requirements
Over 3 years experience in insurance/financial services