Technical Content Developer

Five9

Bengaluru, India
On-site
Technical writing
Elearning content development
Saas product documentation
Five9 is seeking a Technical Content Developer for their Bengaluru office to create high-quality product documentation and eLearning content for their cloud contact center software. The ideal candidate should have experience in technical writing, instructional design, and collaboration with product teams to enhance customer engagement

Job Summary

  • Create world-class product documentation and customer training content, partnering closely with product, engineering, and customer success teams.
  • Develop and maintain user guides, API documentation, release notes, and knowledge base articles, ensuring quality, consistency, accessibility, and accuracy.
  • Create advanced eLearning modules, product tutorials, simulations, and certification programs leveraging tools like Articulate Storyline and introducing innovative learning approaches.

Matching Summary

Match Score: 85

Five9 is seeking a Technical Content Developer for their Bengaluru office to create high-quality product documentation and eLearning content for their cloud contact center software. The ideal candidate should have experience in technical writing, instructional design, and collaboration with product teams to enhance customer engagement.

Skills & Requirements

Must-have

  • Technical writing
  • eLearning content development
  • SaaS product documentation
  • Articulate Storyline, Rise, Captivate
  • Confluence, MadCap Flare, Git-based tools
  • Agile development environments

Nice-to-have

  • Customer adoption goals
  • Innovative learning approaches
  • SCORM/xAPI and LMS administration
  • UX writing or content design
  • Graphic design or video production

Key Requirements

  • 2+ years of experience
  • Bachelor’s or Master’s degree
  • Documentation platforms expertise
  • eLearning authoring tools proficiency
  • Instructional design methodologies knowledge

Work Rights

Not specified

Tailored Resume

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