Job Summary

• The role involves supporting customers through important moments such as bereavement, fraud concerns, and building confidence with digital banking.
• Employees will start in a branch environment before transitioning to a remote home-working role handling inbound calls across multiple channels.
• The company offers a generous pension contribution of up to 15%, private medical benefits, and 22 days' holiday plus bank holidays.

Matching Summary

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension, private medical, share schemes, 22 days holiday

Skills & Requirements

Key Requirements

• Minimum 12 months customer service experience
• Suitable home working environment required
• Stable internet connection for remote work

Work Rights