Customer Success Operations Manager

Abnormal AI

Remote, United States
Base: $107,100 - $140,000 usd; bonus/equity: eligi...
Remote
5+ years customer operations experience
Salesforce suite expertise required
Advanced analytical skills proficiency
Abnormal AI is seeking a Customer Success Operations Manager to enhance their Customer Success Operations team. This remote role focuses on optimizing systems and processes to improve customer experiences and operational efficiency within a fast-paced SaaS environment

Job Summary

  • This role focuses on improving systems, data, and processes to support the customer lifecycle while partnering with cross-functional teams.
  • The team supports Customer Success, Professional Services, Renewal Management, and Help ensure these groups operate efficiently as the business scales.
  • Candidates must have hands-on experience building AI-powered workflows to automate processes and boost team productivity in a fast-paced SaaS environment.

Matching Summary

Match Score: 85

Abnormal AI is seeking a Customer Success Operations Manager to enhance their Customer Success Operations team. This remote role focuses on optimizing systems and processes to improve customer experiences and operational efficiency within a fast-paced SaaS environment.

Salary

Base: $107,100 - $140,000 USD; Bonus/Equity: Eligible for bonus or incentive compensation and equity; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 5+ years Customer Operations experience
  • Salesforce Suite expertise required
  • Advanced analytical skills proficiency
  • Customer Success tools knowledge Gainsight
  • AI-powered workflow building experience
  • Customer health score model development

Nice-to-have

  • Cross-functional collaboration skills
  • Proactive problem-solving approach
  • Strong program management abilities
  • Excellent communication interpersonal skills
  • Detail-oriented self-motivated work ethic

Key Requirements

  • 5+ years experience in Customer Operations
  • Expertise with Salesforce Suite and Service Cloud
  • Experience building customer health score models
  • Skilled in designing scalable operational processes

Work Rights

Not specified

Tailored Resume

Cover Letter