Project Manager 3 - Escalations (hybrid - Day Shift)
Sky (Comcast)
Customer-facing escalation leadership
Telecom delivery coordination
Risk and issue management
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts
Job Summary
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
Drive end-to-end outcomes including intake, assessment, cross-functional technical coordination, budget/schedule management, stakeholder communications, and resolution.
Build credibility and trust by demonstrating structure, accountability, and clear ownership while orchestrating work across various internal teams and external stakeholders.
Matching Summary
Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
Skills & Requirements
Must-have
Customer-facing escalation leadership
Telecom delivery coordination
Risk and issue management
Stakeholder communication
Cross-functional technical coordination
Nice-to-have
Continuous improvement initiatives
Informal mentoring
Solution-oriented mindset
Key Requirements
5-7 Years relevant work experience
Bachelor's Degree preferred
Solid understanding of telecom and network delivery concepts