Representative, Customer Service (12-month Contract)

First American (FCT)

Ontario, Canada
Base: 43,700 - 52,500 cad; bonus/equity: not speci...
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Exceptional customer experience
Professional and friendly demeanor
Attention to detail
** First American (FCT) is seeking a Customer Service Representative for a 12-month contract in Ontario, Canada. The role requires a professional with strong communication skills to handle inbound and outbound customer calls, ensuring a high-quality service experience. **

Job Summary

  • As a Customer Service Representative, you will be responsible for inbound and outbound calls and will be the first point of contact for your customers, providing an exceptional experience on every call.
  • In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.
  • FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada.

Matching Summary

Match Score: 75

** First American (FCT) is seeking a Customer Service Representative for a 12-month contract in Ontario, Canada. The role requires a professional with strong communication skills to handle inbound and outbound customer calls, ensuring a high-quality service experience. **

Salary

Base: 43,700 - 52,500 CAD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Professional and friendly demeanor
  • Attention to detail
  • Problem-solving skills
  • Fast-paced environment

Nice-to-have

  • Building rapport
  • Thinking outside the box
  • Owning every interaction

Key Requirements

  • 3-5 years call center experience
  • 3-5 years banking experience
  • Intermediate MS Office skills
  • Flexible to work rotating late shifts until 9:00 p.m.

Work Rights

Not specified

Tailored Resume

Cover Letter