Cys - Customer Support Manager - Pof

Leonardo Worldwide Corporation

Nerviano, Italy
**
Minimum 5 years management experience
Knowledge of professional communication systems
Troubleticketing and service management processes
** Leonardo Worldwide Corporation is seeking a Customer Support Manager for their Cyber & Security Solutions division based in Nerviano, Italy. The role involves managing customer relationships, coordinating a technical team, and ensuring high service standards in a hybrid work environment. **

Job Summary

  • The role involves managing customer relationships with territorial police structures while ensuring rapid response times and effective solutions.
  • Candidates will coordinate a team of technicians, planning interventions and optimizing resources based on operational priorities.
  • The position requires supervising subcontractors for maintenance activities and monitoring KPIs and SLAs to ensure service quality.

Matching Summary

Match Score: 75

** Leonardo Worldwide Corporation is seeking a Customer Support Manager for their Cyber & Security Solutions division based in Nerviano, Italy. The role involves managing customer relationships, coordinating a technical team, and ensuring high service standards in a hybrid work environment. **

Skills & Requirements

Must-have

  • Minimum 5 years management experience
  • Knowledge of professional communication systems
  • Troubleticketing and Service Management processes
  • Team coordination and technical maintenance supervision
  • Frequent travel to Triveneto territory

Nice-to-have

  • ITIL certification preferred
  • English language proficiency B2 or higher
  • Experience with SAP software
  • Background in public security sector
  • Engineering degree in Telecom/Informatics/Electronics

Key Requirements

  • Master's or Bachelor's degree in Engineering fields
  • Post-diploma training in Telecom/Informatics/Electronics
  • Minimum five years of client management or technical coordination experience
  • Availability for frequent business travel within the Triveneto region

Work Rights

Not specified

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