Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Investigate and diagnose issues
Handle time-sensitive issues
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Handle time-sensitive issues
  • Collaborate with internal teams
  • 24/7 Global Support shifts

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empowerment and work-life balance
  • Mentoring and coaching others

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Basic SQL syntax knowledge
  • Basic API client experience
  • Demonstrable HCM/Talent solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter