Base: $20.00-$22.00; bonus/equity: not specified; ...
Lead customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.
Matching Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Salary
Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Wellness Programs
Skills & Requirements
Must-have
Lead customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
Track and trend customer concerns
Handle Better Business Bureau reviews
Nice-to-have
Attention to detail and sense of urgency
Team player with a positive attitude
Key Requirements
High School graduate or equivalent
18 years or older
Warranty Claims or Collections experience highly preferred