Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
Job Summary
Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value.
Responsible for processing RFIs, NCRs, RMAs, transmittals, Change Orders, Lien releases and supporting product procurement and logistics.
Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback.
Matching Summary
Provides technical support for Nextracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value.
Skills & Requirements
Must-have
PV solar tracking systems expertise
Customer satisfaction and order fulfillment
Processing RFIs, NCRs, RMAs, Change Orders
Customer support and O&M issues
Photovoltaic tracking solar systems
Nice-to-have
Passionate drive to innovate
Integrity to the core
Enthusiastic customer focus
Consistent interactive teamwork
Desire for continuous improvement
Passion for solar
Key Requirements
Bachelor's Degree in Mechanical Engineering or equivalent
12+ years of experience in Project Management
Experience in Solar industry
Strong knowledge of PV technology
Excellent customer service skills
Experience in supply chain procurement and logistics