Not specified (assumed to be hybrid based on industry norms)
Nice voice recording system experience
Avaya enterprise telephony systems support
Unified comms and contact centre solutions
UPPER SPRING CONSULTING PTE. LTD. is seeking an experienced Voice Engineer to manage and maintain their enterprise voice communications network, focusing on NICE voice recording systems. The ideal candidate should possess relevant technical experience and excellent customer service skills to ensure operational reliability and integrity
Job Summary
The role is responsible for ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network.
Candidates will manage Service Desk ticketing and provide technical assistance via phone, email, or onsite support.
The position requires performing preventive maintenance on NICE voice recording systems and supporting clients with presales and post-sales needs.
Matching Summary
Match Score: 75
UPPER SPRING CONSULTING PTE. LTD. is seeking an experienced Voice Engineer to manage and maintain their enterprise voice communications network, focusing on NICE voice recording systems. The ideal candidate should possess relevant technical experience and excellent customer service skills to ensure operational reliability and integrity.
Skills & Requirements
Must-have
NICE voice recording system experience
Avaya Enterprise Telephony Systems support
Unified Comms and Contact Centre Solutions
Service Desk ticketing management
Hardware and software troubleshooting
Nice-to-have
Customer facing and managing abilities
Positive, committed and independent attitude
Flexible and willing to work outside core business hours
Rotated Standby duties availability
Key Requirements
Diploma or Higher NITEC in IT, Unified communications or Engineering field
Minimum 2 years experience working in a NICE Voice solutions
Nice Engage or NICE trade recording certification preferred