Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded
Job Summary
Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
Serve as a trusted advisor to clients, providing day‑to‑day support, guidance, and proactive communication.
At Broadridge, you’ll be part of a collaborative team dedicated to delivering exceptional client experiences.
Matching Summary
Manage the delivery of contracted services, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded.
Salary
Base: $26.00- $30.00 USD; Bonus/Equity: Bonus Eligible; Benefits: Not specified
Skills & Requirements
Must-have
Manage delivery of contracted services
Oversee project schedules and budgets
Provide day-to-day client support
Build strong client relationships
Generate service performance reports
Nice-to-have
Collaborate with account managers
Identify service value enhancements
Foster positive client relationships
Results-driven mindset
Attention to detail
Key Requirements
Experience in client service and/or account management
Proven ability to manage client expectations
Strong organizational skills
Ability to manage multiple priorities
Effective communicator with strong interpersonal skills