The role involves building organisational capability by providing guidance, training, and resources to strengthen management and handling of complex enquiries
Job Summary
The role involves building organisational capability by providing guidance, training, and resources to strengthen management and handling of complex enquiries.
Brimbank City Council offers benefits including a 9 day fortnight, 36 hour working week, 16 days personal leave per year, and 20 weeks paid parental leave.
Brimbank is a culturally diverse municipality undergoing transformational infrastructure projects including Melbourne Airport Rail and Sunshine Precinct Masterplan.
Matching Summary
The role involves building organisational capability by providing guidance, training, and resources to strengthen management and handling of complex enquiries.
Salary
Base: $108,150.75 - $120,324.65 per annum; Bonus/Equity: Not specified; Benefits: Superannuation, 36 hours per week, permanent full time
Skills & Requirements
Must-have
Managing complex customer enquiries
Complaints and dispute resolution
Multi-channel customer service environment
Leadership and interpersonal skills
Data analysis and reporting
Providing expert advice and guidance
Nice-to-have
Local government experience
Ability to influence and engage staff
Strong written communication skills
Working in accordance with organisational values
Project leadership
Cultural diversity awareness
Key Requirements
Local government experience desirable
Expertise in complex customer enquiries management
Strong leadership and interpersonal skills
Highly developed written communication skills
Ability to work in accordance with organisational values
Australian citizenship or permanent residency or legal entitlement to work
Work Rights
Australian citizen, permanent resident or legally entitled to work