Technical Operations Manager

Tripadvisor

Krakow, Poland
On-site (remote in poland, with occasional travel)
Operational incident management
Process redesign and workflow enhancements
Vendor and third-party oversight
Tripadvisor is seeking a Technical Operations Manager for its subsidiary, Owl Payments Europe, in Krakow, Poland. The role focuses on enhancing operational execution and process improvements within a regulated payments environment, requiring a blend of operational, technical, and vendor management skills

Job Summary

  • Identify operational pain points, drive process redesign and targeted system or workflow enhancements, and coordinate cross-functional delivery across key services and vendors to keep Owl scalable, well controlled and regulator-ready.
  • Act as the first point of coordination for operational issues, service disruptions and cross-workstream queries, triaging incidents, assigning owners, tracking actions, and ensuring timely escalation, stakeholder communication and closure.
  • Monitor performance of outsourced service providers and critical third parties under Owl’s outsourcing / OSP framework, tracking SLAs, service issues, remediation items and recurring performance themes.

Matching Summary

Match Score: 85

Tripadvisor is seeking a Technical Operations Manager for its subsidiary, Owl Payments Europe, in Krakow, Poland. The role focuses on enhancing operational execution and process improvements within a regulated payments environment, requiring a blend of operational, technical, and vendor management skills.

Skills & Requirements

Must-have

  • Operational incident management
  • Process redesign and workflow enhancements
  • Vendor and third-party oversight
  • Cross-functional coordination and delivery
  • Operational reporting and governance

Nice-to-have

  • Global-first mindset
  • Calm under pressure
  • Highly organized and detail-oriented
  • Collaborative and pragmatic
  • Comfortable challenging assumptions

Key Requirements

  • 5+ years of experience in operations or similar role
  • Experience driving process redesign and system changes
  • Experience coordinating incidents across teams
  • Experience working with outsourced providers
  • Strong operational and analytical mindset

Work Rights

Not specified

Tailored Resume

Cover Letter