Lead Service Specialist - Evening

Opensity

Washington, DC, United States
Base: up to 22.52 ph; bonus/equity: may be eligibl...
Evening shift (10:30 a.m. - 7:30 p.m., monday to friday)
Lead workflow of service specialists
Communicate with client staff
Resolve work issues or complaints
Opensity is seeking a Lead Service Specialist for the evening shift in Washington, DC, to assist in managing workflow and leading a team of Service Specialists. The ideal candidate should have experience in mail or production environments, strong communication skills, and the ability to multitask, with a focus on quality and detail

Job Summary

  • The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists.
  • This position will work the hours of 10:30 a.m to 7:30 p.m Monday to Friday.
  • Opensity is a technology-enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run.

Matching Summary

Match Score: 78

Opensity is seeking a Lead Service Specialist for the evening shift in Washington, DC, to assist in managing workflow and leading a team of Service Specialists. The ideal candidate should have experience in mail or production environments, strong communication skills, and the ability to multitask, with a focus on quality and detail.

Salary

Base: up to 22.52 per hour; Bonus/Equity: may be eligible for an annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • lead workflow of Service Specialists
  • communicate with client staff
  • resolve work issues or complaints
  • assign tasks to team members
  • quality check project completion

Nice-to-have

  • believe in what they are doing
  • work independently on assignments
  • focus on USPS and accountable mail

Key Requirements

  • High School Diploma or GED
  • Minimum of 2 years work experience
  • Ability to lead others
  • Strong written and verbal communication skills
  • Ability to multitask with attention to detail
  • Working knowledge of MS Word, Excel and Outlook
  • Ability to lift or move 40 lbs. or greater
  • Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
  • Ability to walk, bend, kneel, stand or sit for an extended period of time

Work Rights

Not specified

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