Service Delivery Lead

Dentsu UK

Chicago, Illinois, USA
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Bachelor's degree required
3-5 years practical experience
Shared services or bpo experience
The Service Delivery Lead will implement and run the regional service performance and governance framework to ensure best practice alignment across Americas Operational Finance

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework to ensure best practice alignment across Americas Operational Finance.
  • This role actively monitors outsourcing agreements, reviews Service Level Agreements, and leads governance forums to drive continuous improvement and efficiency.
  • Dentsu offers a competitive salary range of $72,000-$96,000 along with comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

The Service Delivery Lead will implement and run the regional service performance and governance framework to ensure best practice alignment across Americas Operational Finance.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 3-5 years practical experience
  • Shared services or BPO experience
  • Accounting and financial process knowledge
  • Service Level Agreement management
  • Continuous improvement and lean principles
  • Microsoft Office Suite proficiency

Nice-to-have

  • Change management plan development
  • Transformational project leadership
  • Benchmark data analysis skills
  • Independent judgment and discretion
  • Collaborative team player mindset

Key Requirements

  • Bachelor's degree
  • Three to five years of experience
  • Prior shared services or BPO background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter