Not specified; not specified; remuneration in acco...
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Excellent language and communication skills
Customer-centric mindset with empathy
Resilience in stressful situations
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Otis is seeking a Customer Care Champion to join their Inbound Call team in Leicester, responsible for handling customer queries and issues related to their equipment. The role emphasizes excellent communication skills, a customer-centric approach, and the ability to manage stress effectively while using multiple IT systems.
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Job Summary
You will act as the primary interface between internal and external customers facing equipment issues or trapped passengers.
The role involves creating work orders for technician visits and routing general queries to the appropriate Otis teams.
Otis offers intensive training in technology, processes, and soft skills, along with opportunities for career growth within a global industry leader.
Matching Summary
Match Score: 75
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Otis is seeking a Customer Care Champion to join their Inbound Call team in Leicester, responsible for handling customer queries and issues related to their equipment. The role emphasizes excellent communication skills, a customer-centric approach, and the ability to manage stress effectively while using multiple IT systems.
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Salary
Not specified; Not specified; Remuneration in accordance with local standards