Senior Customer Success Manager

Algolia

London, United Kingdom
On-site
Drive customer adoption and value realization
Conduct product trainings for users
Provide recommendations to optimize platform use
Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth

Job Summary

  • Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth.
  • Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation.
  • Function as the voice of the customer and provide internal feedback on how Algolia can better serve them.

Matching Summary

Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth.

Skills & Requirements

Must-have

  • Drive customer adoption and value realization
  • Conduct product trainings for users
  • Provide recommendations to optimize platform use
  • Identify and mitigate churn risk
  • Identify opportunities for customer expansion
  • Resolve account issues quickly
  • Track key account metrics

Nice-to-have

  • Resilient problem solvers
  • Think outside the box
  • Take ownership and execute
  • Value and practice transparency
  • Humility to accept weaknesses
  • Continuous personal and professional improvement

Key Requirements

  • 2 - 3 years relevant work experience
  • Experience with a portfolio of technical products
  • Fluency in English and Arabic
  • Ability to set priorities and drive decisions

Work Rights

Not specified

Tailored Resume

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