Customer Contact Center - Private Banking - Cat. Prot. (l. 68/99)

ING

Milan, Italy
Competitive base salaries; performance based bonus...
Hybrid
Experience with banking products
Inbound and outbound phone handling
Problem solving for complex issues
The role involves managing multichannel customer assistance primarily through telephone, chat, and email for private banking clients

Job Summary

  • The role involves managing multichannel customer assistance primarily through telephone, chat, and email for private banking clients.
  • Employees are expected to analyze client positions, resolve complex issues with empathy, and coordinate with internal functions as needed.
  • ING offers a fully flexible smart working model along with competitive salaries, performance bonuses, and extensive training opportunities.

Matching Summary

The role involves managing multichannel customer assistance primarily through telephone, chat, and email for private banking clients.

Salary

Competitive base salaries; Performance based bonuses; Not specified

Skills & Requirements

Must-have

  • Experience with banking products
  • Inbound and outbound phone handling
  • Problem solving for complex issues
  • Team collaboration skills
  • Shift work availability

Nice-to-have

  • English language proficiency
  • Trading on Line product knowledge
  • Mutual funds investment knowledge
  • Analytical thinking capabilities
  • Flexible smart working model

Key Requirements

  • University degree in economic, legal, or financial disciplines
  • Solid knowledge of bank products and operational processes
  • Familiarity with Trading on Line and Mutual Funds

Work Rights

Not specified

Tailored Resume

Cover Letter