Project Analyst/technical Support (help Desk )

foundit

Washington, DC, USA
Base: $72,877 - $98,599; bonus/equity: not specifi...
Fully remote
Help desk support
Microsoft office proficiency
It project management methodologies
The Project Analyst will support project management, change management, user management, and coordinate development and O&M tasks while providing Tier 2 help desk support

Job Summary

  • The Project Analyst will support project management, change management, user management, and coordinate development and O&M tasks while providing Tier 2 help desk support.
  • This position is 100% remote with occasional travel to Washington, DC, and offers a comprehensive benefits package including medical, dental, vision, 401(k), and various paid time off plans.
  • GDIT is a global technology and professional services company serving U.S. government agencies with expertise in digital modernization, AI/ML, Cloud, Cyber, and application development.

Matching Summary

The Project Analyst will support project management, change management, user management, and coordinate development and O&M tasks while providing Tier 2 help desk support.

Salary

Base: $72,877 - $98,599; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with company match, paid time off, disability and life insurance

Skills & Requirements

Must-have

  • Help Desk Support
  • Microsoft Office proficiency
  • IT project management methodologies
  • Customer Relationship Management system experience
  • Tier 2 technical support
  • System administration and user management
  • Remote work capability

Nice-to-have

  • Salesforce admin experience
  • Agile/SCRUM knowledge
  • Strong analytical and problem-solving skills
  • Robust customer service skills
  • Ability to multi-task and work independently
  • Strong interpersonal communication

Key Requirements

  • BA/BS in computer science or related field
  • 3+ years related experience
  • Knowledge of System Development Life Cycle (SDLC)
  • Ability to obtain T4 Public Trust clearance
  • Experience with Customer Relationship Management systems
  • US work authorization not required

Work Rights

Ability to obtain T4 Public Trust clearance

Tailored Resume

Cover Letter