Alliance is seeking an End User Support Engineer for their Canton, MS location, responsible for overseeing EUC operations and providing technical support for end users within the facility. The ideal candidate will have a Bachelor's degree, extensive experience in managing IT support operations, and strong customer service skills
Job Summary
This role leads EUC operations at the Canton, MS site and supervises a team of managed services technicians providing day-to-day support.
The position offers career growth, continuous learning opportunities, and a comprehensive benefits package including medical, parental leave, retirement savings, and unique Nissan perks.
Nissan is committed to diversity, inclusion, and providing equal employment opportunities while maintaining a drug-free workplace and compliance with employment eligibility verification.
Matching Summary
Match Score: 85
Alliance is seeking an End User Support Engineer for their Canton, MS location, responsible for overseeing EUC operations and providing technical support for end users within the facility. The ideal candidate will have a Bachelor's degree, extensive experience in managing IT support operations, and strong customer service skills.
Skills & Requirements
Must-have
EUC operational support
Microsoft Office 365 expertise
Active Directory and networking troubleshooting
Device management with SCCM and Intune
ServiceNow incident management
Nice-to-have
Strong customer service orientation
Analytical and problem-solving skills
Team-oriented collaborative environment
Process improvement and documentation
Vendor partnership and escalation management
Key Requirements
Bachelor’s degree in computer science or information systems
Minimum 7 years operational support experience in 1,000+ PC environment
Certifications in Microsoft products and ITIL preferred
Legal authorization to work in the United States
Work Rights
Must be legally authorized to work in the United States