Software Technical Account Manager Ii (traveling)

Axon

Baton Rouge, United States
Competitive salary; not specified; 401k with emplo...
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4+ years technical account management experience
Saas solution deployment and configuration
Microsoft power bi and sql server proficiency
** Axon is seeking a Software Technical Account Manager II to provide technical support and manage deployments of software solutions for law enforcement agencies, with a significant travel component (80%). The ideal candidate should have extensive experience in technical account management, particularly within the public safety or software sectors, and possess strong technical skills to ensure effective software usage and customer satisfaction. **

Job Summary

  • The role involves deploying and supporting Axon's software solutions directly within law enforcement agencies while acting as the primary point of contact.
  • Candidates must be willing to travel 80% of the time to agency locations across the United States to provide onsite support and training.
  • Axon offers competitive benefits including medical dental vision plans, paid parental leave, and a 401k with employer match.

Matching Summary

Match Score: 75

** Axon is seeking a Software Technical Account Manager II to provide technical support and manage deployments of software solutions for law enforcement agencies, with a significant travel component (80%). The ideal candidate should have extensive experience in technical account management, particularly within the public safety or software sectors, and possess strong technical skills to ensure effective software usage and customer satisfaction. **

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Microsoft Power BI and SQL Server proficiency
  • Windows OS and networking expertise
  • Splunk JIRA and Salesforce usage
  • 80% travel to agency locations

Nice-to-have

  • Public safety or law enforcement sector background
  • RMS CAD system familiarity
  • CJIS standards knowledge
  • ITIL Microsoft Cisco certifications
  • Change management process guidance
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree in business administration or computer science
  • Pass CJIS background check
  • Handle confidential criminal justice information

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter