Contact Center Operations & Implementation Lead (medicaid/integrated)
HumanPanorama
Base: $86,300 - $118,700 py; bonus: eligible for i...
Hybrid
5+ years contact center operations experience
2+ years leading operational initiatives
Medicaid managed care contact center expertise
The Medicaid Contact Center Operations & Implementation Lead at HumanPanorama is responsible for overseeing the operational readiness and implementation of Medicaid contact center initiatives. The role requires strong leadership and collaboration with cross-functional teams to enhance operational efficiency and member experience
Job Summary
This role supports the growth and performance of Medicaid and Integrated contact center operations through strategic leadership.
The position is responsible for leading end-to-end operational readiness including launch planning, staffing, and post-launch stabilization.
Humana offers competitive benefits including medical, dental, vision, 401(k), and paid time off to support whole-person well-being.
Matching Summary
Match Score: 85
The Medicaid Contact Center Operations & Implementation Lead at HumanPanorama is responsible for overseeing the operational readiness and implementation of Medicaid contact center initiatives. The role requires strong leadership and collaboration with cross-functional teams to enhance operational efficiency and member experience.
Salary
Base: $86,300 - $118,700 per year; Bonus: Eligible for incentive plan based on company/individual performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave
Skills & Requirements
Must-have
5+ years Contact Center Operations experience
2+ years leading operational initiatives
Medicaid Managed Care Contact Center expertise
Contact Center Systems and Processes knowledge
Cross-functional team collaboration skills
Nice-to-have
Experience with new State implementations launches
Operations process improvement background
MBA degree preferred
Strong independent judgment and decision making
Key Requirements
Bachelor's Degree required
5+ years in Contact Center Operations
2+ years leading operational initiatives or cross-functional workstreams
2+ years in Medicaid Managed Care Contact Center Operations