This position provides central accountability and management of incidents and problems within Regional Services under an ISO 20K operating model
Job Summary
This position provides central accountability and management of incidents and problems within Regional Services under an ISO 20K operating model.
The role involves leading major incident responses, coordinating across Cubic, third parties, and customers, and ensuring timely communication and resolution.
Incumbents will work within a service delivery team exercising substantial decision-making authority to improve service delivery and customer satisfaction.
Matching Summary
This position provides central accountability and management of incidents and problems within Regional Services under an ISO 20K operating model.
Skills & Requirements
Must-have
ITIL based incident management
Service Level Agreement management
Major incident response coordination
Problem diagnosis and resolution
Service delivery process compliance
Nice-to-have
Customer liaison and communication skills
Experience with service desk management
Ability to work under pressure
Strong analytical and problem-solving skills
Frequent travel availability
Key Requirements
Bachelor’s degree or equivalent experience
Minimum 6 years problem and incident management experience