Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: r...
Hybrid (at least 50% of time spent in the office or field)
Customer relationship management
Customer success planning
Escalation management
Workday is seeking a Senior Customer Success Manager for State and Local Government, responsible for fostering customer relationships and ensuring satisfaction with Workday's SaaS solutions. Ideal candidates will have extensive experience in customer-facing roles, particularly in complex software environments, and will thrive in a collaborative, values-driven culture

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for State and Local Government, responsible for fostering customer relationships and ensuring satisfaction with Workday's SaaS solutions. Ideal candidates will have extensive experience in customer-facing roles, particularly in complex software environments, and will thrive in a collaborative, values-driven culture.

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • customer relationship management
  • customer success planning
  • escalation management
  • SaaS implementation oversight
  • product adoption facilitation

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • genuine care
  • bold ideas

Key Requirements

  • 7+ years customer facing services role
  • issue resolution and escalation management
  • CRM and customer success platforms
  • Functional domain expertise with Financials
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS

Work Rights

Not specified

Tailored Resume

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