Arcana.io Inc is seeking an IT Support Engineer to provide both on-site and remote support for their IT services, focusing on a security-first approach and strong troubleshooting skills. The ideal candidate should have a background in IT support, experience with macOS and Windows environments, and familiarity with various IT management tools
Job Summary
Provide day-to-day on-site and remote support to employees, ensuring smooth operations across hardware, software, and core IT services.
Support and maintain IT services such as MDM (Kandji), SentinelOne EDR, Google Workspace, Slack, Okta, PAM solutions, and vulnerability management tools.
Monitor and respond to security alerts, ensuring compliance with security best practices.
Matching Summary
Match Score: 85
Arcana.io Inc is seeking an IT Support Engineer to provide both on-site and remote support for their IT services, focusing on a security-first approach and strong troubleshooting skills. The ideal candidate should have a background in IT support, experience with macOS and Windows environments, and familiarity with various IT management tools.
Skills & Requirements
Must-have
macOS and Windows troubleshooting
MDM, EDR, Google Workspace, Slack, Okta support
IT asset management
security alerts monitoring
meeting room technology support
network connectivity troubleshooting
new hire onboarding/offboarding
Nice-to-have
startup environment experience
IT training delivery
employee security awareness programs
Key Requirements
4-6 years of IT support or system administration experience
Bachelor’s degree or equivalent practical experience
Industry certifications (CompTIA A+, Network+, Security+)