The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within internal teams
Job Summary
The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within internal teams.
The role involves building strong relationships with Workday's largest strategic accounts, managing escalations, and coordinating cross-functional teams to ensure customer success and system reliability.
Workday offers a flexible work approach combining remote and in-person time, a comprehensive benefits package, and a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Technical Account Management
Customer relationship management
SaaS solution implementation
Escalation and incident management
Project management skills
C-level stakeholder engagement
Fluent French communication
Nice-to-have
Collaborative team player
Strong problem-solving skills
Ability to manage high-stress situations
Experience with HR, Payroll, Financials
Cross-functional engagement
Positive attitude and adaptability
Key Requirements
BS or MS in Technical Degree or equivalent experience