Customer Research And Insights Practitioner

Barclays

Gurugram, India
End-to-end research programme delivery
Qualtrics and usertesting platform proficiency
Statistical analysis using excel (anova, regression)
This role is responsible for delivering end-to-end research programmes that synergize with design, product, and marketing activities to support Barclays' 20 million UK customers

Job Summary

  • This role is responsible for delivering end-to-end research programmes that synergize with design, product, and marketing activities to support Barclays' 20 million UK customers.
  • The practitioner must utilize advanced data analytics tools and statistical methods to extract insights from surveys and feedback sessions while managing data privacy risks.
  • Success requires collaborating across departments to integrate research findings into the innovation cycle and presenting strategic insights to senior leadership.

Matching Summary

This role is responsible for delivering end-to-end research programmes that synergize with design, product, and marketing activities to support Barclays' 20 million UK customers.

Skills & Requirements

Must-have

  • End-to-end research programme delivery
  • Qualtrics and UserTesting platform proficiency
  • Statistical analysis using Excel (ANOVA, regression)
  • Data privacy risk management and compliance
  • Prototype development and usability testing

Nice-to-have

  • Master's degree in Statistics or Psychology
  • Experience in commercial or consulting settings
  • Strong storytelling and presentation skills
  • Ability to manage multiple projects independently
  • Knowledge of emerging technologies and trends

Key Requirements

  • Proficiency in Qualtrics and UserTesting platforms
  • Advanced Excel skills for statistical testing
  • Experience with sampling frameworks and data cleaning
  • Background in quantitative research methodologies
  • Leadership experience overseeing team performance

Work Rights

Not specified

Tailored Resume

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