Customer Service Associate Ii

National General Holdings Corp.

Base: $19ph; bonus/equity: not specified; benefits...
Onsite
High volume inbound call handling
Property insurance knowledge
Premium disbursement processing
National General Holdings Corp. is seeking a Customer Service Associate II to provide quality customer service for property insurance inquiries through high-volume inbound calls. The role emphasizes effective communication, problem resolution, and customer satisfaction while supporting both borrowers and agents

Job Summary

  • The role involves answering high-volume inbound calls to provide effective customer service regarding property insurance.
  • Employees are responsible for de-escalating calls, processing complaints, and handling the disbursement of premiums for borrowers and agents.
  • Joining the team offers an opportunity to shape the future of protection while supporting meaningful causes within a winning organization.

Matching Summary

Match Score: 75

National General Holdings Corp. is seeking a Customer Service Associate II to provide quality customer service for property insurance inquiries through high-volume inbound calls. The role emphasizes effective communication, problem resolution, and customer satisfaction while supporting both borrowers and agents.

Salary

Base: $19/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Property insurance knowledge
  • Premium disbursement processing
  • Call de-escalation skills
  • Record updating and note systems

Nice-to-have

  • Borrower follow-up experience
  • Help desk assistance capability
  • Commitment to quality standards
  • Schedule adherence discipline

Key Requirements

  • High School Diploma or GED preferred
  • 0-2 years of experience preferred
  • Authorization to work in the United States required

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter