Executive Technical Support Lead (euc) - Assistant Vice President

State Street UK

Mumbai, India
Hybrid
15+ years it infrastructure experience
8+ years executive technical support
Microsoft windows desktop technologies
The role involves providing high-quality, responsive technical expertise to State Street executives, their assistants, and the Board of Directors

Job Summary

  • The role involves providing high-quality, responsive technical expertise to State Street executives, their assistants, and the Board of Directors.
  • Candidates must manage onsite End User Computing operations including device lifecycle management, asset tracking, and onboarding activities.
  • The position requires safeguarding the technology environment through proactive problem prevention and adherence to strict audit controls in a regulated industry.

Matching Summary

The role involves providing high-quality, responsive technical expertise to State Street executives, their assistants, and the Board of Directors.

Skills & Requirements

Must-have

  • 15+ years IT infrastructure experience
  • 8+ years executive technical support
  • Microsoft Windows desktop technologies
  • Mac OS administration
  • MS 365 suite proficiency
  • ServiceNow ticketing system knowledge
  • Crisis management and escalation handling

Nice-to-have

  • Networking and corporate domain architecture
  • Cloud infrastructure AWS Azure understanding
  • ITIL framework certification
  • Video conferencing hardware knowledge
  • Mentoring and team leadership skills

Key Requirements

  • B.S. in computer science or equivalent degree
  • 15+ years total IT industry experience
  • 8+ years hands-on support for senior executives
  • Strong verbal and written communication skills
  • Ability to work independently in a hybrid model

Work Rights

Not specified

Tailored Resume

Cover Letter