Service Desk Lead

Ardent

New York, NY, United States
Competitive pyy; not specified; comprehensive heal...
On-site
Lead daily service desk operations
Manage user account provisioning
Supervise service desk technicians
The role involves leading day-to-day service desk operations to ensure efficient delivery of end-user support services

Job Summary

  • The role involves leading day-to-day service desk operations to ensure efficient delivery of end-user support services.
  • Candidates must be eligible for a Tier 4 (High Risk Public Trust) background investigation due to the nature of supporting national security priorities.
  • The company offers competitive pay, flexible PTO, and professional development support to purpose-driven innovators.

Matching Summary

The role involves leading day-to-day service desk operations to ensure efficient delivery of end-user support services.

Salary

Competitive pay; Not specified; Comprehensive health coverage, flexible PTO, tuition reimbursement

Skills & Requirements

Must-have

  • Lead daily service desk operations
  • Manage user account provisioning
  • Supervise Service Desk Technicians
  • Ensure SLA adherence
  • Maintain CMDB records

Nice-to-have

  • Experience with ServiceNow platform
  • ITIL Foundation certification
  • Support federal regulated environments
  • Continuous improvement initiatives

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 5 years experience including leadership
  • Eligible for Tier 4 background investigation
  • Capable of receiving privileged system access

Work Rights

Must be eligible for Tier 4 High Risk Public Trust background investigation

Tailored Resume

Cover Letter