Consumer Advocacy Representative

RELX (Singapore) Pte Ltd

Call center experience of at least 2 years
Bachelor's degree or 2 years college completed
Ability to follow strict guidelines and sops
This role serves as the first point of contact for consumers via telephone to handle disputes and provide security authentication

Job Summary

  • This role serves as the first point of contact for consumers via telephone to handle disputes and provide security authentication.
  • Candidates must be able to research multiple databases, analyze reports, and instruct consumers on filing accurate disputes.
  • The position requires working in a fast-paced environment with shifting schedules, including Philippine holidays and overtime.

Matching Summary

This role serves as the first point of contact for consumers via telephone to handle disputes and provide security authentication.

Skills & Requirements

Must-have

  • Call center experience of at least 2 years
  • Bachelor's degree or 2 years college completed
  • Ability to follow strict guidelines and SOPs

Nice-to-have

  • Background in US Insurance industry preferred
  • Experience handling customer escalations
  • Email correspondence and business writing skills

Key Requirements

  • 2+ years call center experience
  • Bachelor's degree or 2 years college (no incomplete units)
  • No attendance issues
  • Willingness to work shifting schedules and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter