Director, Customer Success

Elsevier

Base: $115,400 - $192,300; bonus: eligible for ann...
10+ years customer success leadership experience
Deep understanding of healthcare it ecosystems
Proven ehr integration expertise with epic or cerner
This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations while driving measurable outcomes in adoption and retention

Job Summary

  • This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations while driving measurable outcomes in adoption and retention.
  • The Director will build and mentor a multi-disciplinary team including implementation specialists, technical integration experts, and customer support professionals.
  • Candidates must have a deep understanding of healthcare IT ecosystems, specifically EHR integration with systems like Epic and Cerner.

Matching Summary

This role requires a strategic leader to ensure successful product implementations and seamless EHR integrations while driving measurable outcomes in adoption and retention.

Salary

Base: $115,400 - $192,300; Bonus: Eligible for annual incentive bonus; Benefits: Country specific benefits offered

Skills & Requirements

Must-have

  • 10+ years Customer Success leadership experience
  • Deep understanding of healthcare IT ecosystems
  • Proven EHR integration expertise with Epic or Cerner
  • Experience leading cross-functional implementation teams
  • Track record driving customer adoption and retention

Nice-to-have

  • Strategic thinker with operational execution capabilities
  • Passion for improving healthcare outcomes through technology
  • Experience scaling organizations in high-growth environments
  • Ability to influence across functions and lead ambiguity

Key Requirements

  • Bachelor's degree required; MBA or MHA preferred
  • 10+ years experience in Customer Success or Professional Services
  • Leadership experience in healthcare technology or SaaS environments

Work Rights

Not specified

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