Team Manager - Customer Support, Workflows Data & Applications
LSEG
Bangalore, Karnataka, India
Team leadership in customer support
Proactive customer query resolution
Performance management and coaching
The Team Manager role leads a team of Data & Applications Analysts and Specialists to proactively respond and handle customer queries ensuring timely resolution
Job Summary
The Team Manager role leads a team of Data & Applications Analysts and Specialists to proactively respond and handle customer queries ensuring timely resolution.
LSEG values innovation, quality, and continuous improvement and offers a collaborative culture that encourages new ideas and supports diversity and inclusion.
LSEG provides a range of tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Matching Summary
The Team Manager role leads a team of Data & Applications Analysts and Specialists to proactively respond and handle customer queries ensuring timely resolution.
Skills & Requirements
Must-have
team leadership in customer support
proactive customer query resolution
performance management and coaching
knowledge of workflows products
cross-functional stakeholder engagement
process efficiency improvement
Nice-to-have
mentorship and talent development
flexible work schedule
strong planning and communication skills
commitment to sustainability initiatives
experience in contact or service centre
Key Requirements
university degree or equivalent experience
experience managing teams in contact/service centres