This role is key to helping organizations unlock the value of AI in their customer experience strategy by driving efficient operations and smarter decisions
Job Summary
This role is key to helping organizations unlock the value of AI in their customer experience strategy by driving efficient operations and smarter decisions.
You will own end-to-end technical delivery from architecture through continuous improvement, ensuring solutions align with both customer needs and business objectives.
Genesys employs more than 6,000 people globally who embrace empathy and cultivate collaboration to succeed while offering independence to make a larger impact.
Matching Summary
This role is key to helping organizations unlock the value of AI in their customer experience strategy by driving efficient operations and smarter decisions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Genesys Cloud implementation experience
Conversational AI and NLP expertise
Prompt engineering for AI interactions
REST APIs and JSON integration skills
Enterprise software deployment background
Nice-to-have
AWS cloud platform experience
Mentoring junior consultants
Experience in regulated industries
Cisco Gateway knowledge
Strong cross-functional collaboration
Key Requirements
Bachelor's degree in Computer Science or related field
3+ years in enterprise software implementation
Hands-on experience with artificial intelligence solutions
Proven ability to translate business needs into technical solutions