Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
$99,800 usd - $149,600 usd; not specified; not spe...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in employees for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

$99,800 USD - $149,600 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • HR/recruiting software expertise
  • executive relationship building
  • collaborative and optimistic mindset
  • bold ideas and genuine care

Key Requirements

  • 7+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 7+ years supporting enterprise SaaS solutions
  • 5+ years supporting enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter