Field Service Engineer (transfusion Service Ambassador) (knoxville, Tn)

Abbott

Knoxville, Tennessee, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Abbott diagnostics division (add) brand representative
First line support and technical troubleshooting
Implement and maintain quality system
Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact with the focus on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion

Job Summary

  • Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact with the focus on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion.
  • Deliver first line support and technical troubleshooting, coordinate orders, deliveries, and billing, and be responsible for implementing and maintaining the effectiveness of the quality system.
  • Abbott offers career development with an international company, access to free medical coverage, an excellent retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.

Matching Summary

Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact with the focus on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion.

Salary

Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement, student debt program, education benefit

Skills & Requirements

Must-have

  • Abbott Diagnostics Division (ADD) brand representative
  • First line support and technical troubleshooting
  • Implement and maintain quality system
  • Conduct customer business review
  • Manage customer relationship and follow-up
  • Identify and resolve customer pain points
  • Replenish and control inventory

Nice-to-have

  • Trusted partner to existing customers
  • Build promoters and achieve targeted retention
  • Drive development of accounts
  • Coach customers and share knowledge
  • Build image and brand in eyes of customer
  • Collect and transmit Voice of Customer

Key Requirements

  • Bachelor’s degree or equivalent relevant experience
  • Two to four years' relevant experience
  • Practical experience interfacing with customers
  • Troubleshooting/problem solving skills
  • Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing)
  • Effective communication skills
  • Strongly demonstrated interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter