Director, Global It Operations (center Of Excellence)

Live Nation Entertainment

Beverly Hills, CA, United States
Base: $136,000.00 usd - $170,000.00 usd; bonus/equ...
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8-10 years it operations leadership
Itil lean six sigma methodologies
Zendesk power bi tableau expertise
** Live Nation Entertainment is seeking a Director of Global IT Operations to lead the transformation of its IT services into a data-driven, automated, and efficient organization. The ideal candidate will have extensive experience in IT operations, governance, and process enablement, with a focus on continuous improvement and operational excellence. **

Job Summary

  • This role leads the transformation of Global IT Operations into a data-driven, automated, and continuously improving organization.
  • The successful candidate will define global success metrics including SLAs, CSAT, MTTR, and automation rates to drive operational maturity.
  • Employees enjoy benefits including free concert tickets, flexible health accounts, and comprehensive career development programs through School of Live.

Matching Summary

Match Score: 75

** Live Nation Entertainment is seeking a Director of Global IT Operations to lead the transformation of its IT services into a data-driven, automated, and efficient organization. The ideal candidate will have extensive experience in IT operations, governance, and process enablement, with a focus on continuous improvement and operational excellence. **

Salary

Base: $136,000.00 USD - $170,000.00 USD; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, 401(k) match, stock reimbursement

Skills & Requirements

Must-have

  • 8-10 years IT Operations leadership
  • ITIL Lean Six Sigma methodologies
  • Zendesk Power BI Tableau expertise
  • Global process governance frameworks
  • Automation and workflow orchestration

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Experience in multi-regional teams
  • Strategic vision for service delivery
  • Data-driven decision-making mindset

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 8-10 years experience in IT Operations or Governance
  • Proven track record in Operational Excellence initiatives

Work Rights

Not specified

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