Director - Customer Journey & Ops Insights

Ally

**
Customer-centric thinking
Analytical rigor
Operational knowledge
** Ally is seeking a strategic leader for the newly established position of Director - Customer Journey & Ops Insights, focusing on enhancing customer experience and operational efficiency. The role involves building a high-performing team to identify key customer journeys and operational challenges within the Customer Care and Operations division. **

Job Summary

  • You will have direct responsibility for building and developing a high-performing team focused on identifying the most important customer journeys and operational problems to solve.
  • This team sits at the front end of the Operational Excellence model, ensuring the organization has clear opportunities to improve customer experience, reduce operational risk, and will drive business outcomes.
  • This role is ideal for a strategic leader who can combine customer-centric thinking, analytical rigor, and operational knowledge while partnering with LOBs to maintain a strong, continuously refreshed pipeline of improvement work.

Matching Summary

Match Score: 75

** Ally is seeking a strategic leader for the newly established position of Director - Customer Journey & Ops Insights, focusing on enhancing customer experience and operational efficiency. The role involves building a high-performing team to identify key customer journeys and operational challenges within the Customer Care and Operations division. **

Skills & Requirements

Must-have

  • customer-centric thinking
  • analytical rigor
  • operational knowledge
  • pipeline of improvement work

Nice-to-have

  • strategic leadership
  • building high-performing teams
  • driving business outcomes

Key Requirements

  • Director level experience
  • Experience in Customer Care and Operations

Work Rights

Not specified

Tailored Resume

Cover Letter