Technical Support Analyst

RELX

Not specified (potentially hybrid or remote).
Technical problem-solving
Customer experience focus
Cloud services and technologies
The Technical Support Analyst position at RELX involves providing high-quality support for global users, partners, and internal teams, with a focus on technical problem-solving and customer experience. Candidates should possess experience in technical support, familiarity with cloud services, and strong analytical skills while benefiting from a comprehensive benefits package that promotes well-being and career development

Job Summary

  • The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams.
  • Responsibilities include responding to incoming requests, acting as a point of escalation for complex inquiries, and investigating/resolving technical issues.
  • Benefits include a generous holiday allowance, health screening, wellbeing programs, and access to a competitive contributory pension scheme.

Matching Summary

Match Score: 85

The Technical Support Analyst position at RELX involves providing high-quality support for global users, partners, and internal teams, with a focus on technical problem-solving and customer experience. Candidates should possess experience in technical support, familiarity with cloud services, and strong analytical skills while benefiting from a comprehensive benefits package that promotes well-being and career development.

Skills & Requirements

Must-have

  • technical problem-solving
  • customer experience focus
  • cloud services and technologies
  • APIs and SDKs
  • respond to incoming requests
  • investigate and resolve technical issues

Nice-to-have

  • service management practices
  • clear empathetic communication
  • analytical and problem-solving abilities
  • initiative curiosity and learning
  • organized in high-pressure situations

Key Requirements

  • Experience in technical support or related role
  • Hands-on cloud services experience
  • Understanding of APIs and SDKs

Work Rights

Not specified

Tailored Resume

Cover Letter